General FAQ’s

What does AFA stand for?

Why choose AFA Protective Systems, Inc. over any other alarm company.

What number can I call to get service after normal business hours?

Does AFA install UL Certified Burglary and Fire Alarm Systems?

I currently have a contract with another alarm company, but I’m not satisfied with their service. Can AFA take over their service?

Can I pay my bill online?

Does AFA accept payment by credit cards?

Who can I speak with in regards to a billing question?

How do I change the people on my emergency notification call list?

Will your system work with VoIP or DSL?

If my phone lines are cut or lose telephone communications, how will it affect my alarm system?

I have heard that certain municipalities require permits for alarms. How do I obtain a permit?

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Q. What does AFA stand for?

A. At one time AFA was known as “Automatic Fire Alarm Company, Inc.”. The name was changed to AFA Protective Systems, Inc. in 1970 to better reflect the services we provide in addition to Fire Alarm systems.

Q. Why choose AFA Protective Systems, Inc. over any other alarm company.

A. Besides over 130 years of experience, you will receive unparalleled service before, during and after the sale. We will strive to give you the protection you need and deserve.

Q. What number can I call to get service after normal business hours?

A. 888-232-1873. It will be easier for AFA personnel to access your account information if you have your Central Station Account number, contract number or pass code available when you call.

Q. Does AFA install UL Certificated Burglar and Fire Alarm Systems?

A. Yes. Many of our offices are able to install and issue UL Certificates for Burglar and Fire Alarm Systems. We also can provide Factory Mutual (FM) approved systems at many locations.

Q. I currently have a contract with another alarm company, but I’m not satisfied with their service. Can AFA take over their service?

A. AFA does not endorse the breaking of any agreements. However, if you are not receiving the level of service you have contracted for, you may negotiate the early termination of their contract. Once you are out of contract with the other alarm company, AFA will gladly service your system.

Q. Can I pay my bill online?

A. We currently do not offer online bill paying. However, you can sign up for our “Automated Payment Plan”. With this plan you will have your funds automatically transferred to AFA on the proper billing date so check writing won’t be necessary.

Q. Does AFA accept payment by credit cards?

A. Yes. AFA accepts Visa, MasterCard, Discover, and American Express.

Q. Who can I speak with in regards to a billing question?

A. Please contact your local AFA branch to discuss any billing discrepancies on your account.

Q. How do I change the people on my Emergency Notification call list?

A. Simply complete the “Call List Update” form and fax or mail your request to your local AFA  branch.

Q. Will your system work with VoIP or DSL?

A. Due to a possible reduction in alarm communication reliability and performance, AFA does NOT recommend the use of VoIP for transmission of alarm signals.

Using a DSL line may require the installation of a DSL filter. Contact your local branch for more information.

If you have switched your phone service to VoIP or DSL, you should contact AFA and arrange a test of your alarm system.

Click here for more information on VoIP and DSL.

Q. If my phone lines are cut or I lose telephone communications, how will it affect my alarm system?

A. If your phone lines are cut and your system is activated, an audible alarm should still sound to alert neighbors and passers by, but a signal will not transmit to the Central Monitoring Center. However, a Cellular or Radio transmitter may be installed as a back up. Please contact your local AFA branch for more information.

Q. I have heard that certain municipalities require permits for alarms. How do I obtain a permit?

A. Contact your local Police and/or Fire Department and inform them that you have an alarm system at your residence or business. They will advise you if an alarm registration is necessary and provide you with the associated cost and Registration Documents (if applicable).